Introduction.

This is the Privacy Notice for H Monk and Sons Limited.
This Privacy Notice explains how we use any personal information we collect about you when you use this website and services provided by H Monk and Sons Limited.

What information do we collect about you?
We collect information about you when you register with us to use our services including fittings, deliveries and sales. We also collect information when you voluntarily complete customer surveys and provide feedback.
This information will include your;

  • Name
  • Address
  • Telephone number(s)
  • Email address
  • Financial information relating to purchases, not including specific card or payment details
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

This information is collected with your consent, as it is necessary to do so for the performance of a contract; for H Monk and Sons Limited’s business interests, and for compliance with legal obligations.

How will we use the information about you?
We collect information about you to, process your purchase, manage your account and, if you agree, to contact you by post, email or telephone about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. H Monk and Sons Limited will not share your information with third parties or other companies for marketing. In processing your information, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies, HMRC and other third parties as required to by law.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Marketing
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here(add link to contact us). 

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies and Internet Protocol (IP) logging
When you visit our website, our server will record your computer’s IP address (the unique numerical address given to every computer connected to the Internet) and the time and duration of your visit. When you submit a form on our website it will record your computer’s IP address and submission time.

This website uses cookies, a piece of data that may be stored on your computer when you visit a website. Our website will store cookies on your computer; these cookies store internet log information and visitor behaviour information.

Cookies and your IP address will be used to track the pages you visit on our website. We will use this information to analyse the way our site is used, and to administer and improve the accessibility of our site. We will not use it for any other purpose. You may disable the use of cookies in your Internet browser without affecting your use of our website. However in a few cases some of our website features may not function as a result. For further information visit  www.aboutcookies.org or www.allaboutcookies.org.

Other websites
Our website contains links to other websites. This Privacy Notice only applies to H Monk and Sons Limited and this website so when you link to other websites you should read their own privacy policies.

Changes to our Privacy Notice
We keep our Privacy Notice under regular review and we will place any updates on this web page.

How to contact us
Please contact us if you have any question s about our Privacy Notice or information we hold about you: by email sales@hmonks.co.uk or write to H Monk and Sons Limited, 11 Northampton Road, Market Harborough, Leicestershire, LE16 9HB.

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